Administrator BXT (L3) – Work from Home (Limited VCC Locations)
📍 Hiring Across: Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal
🖥 Work Type: Remote (6-month contract)
📃 Employment Type: Full Time, Temporary/Contractual
🕒 Shifts: Rotational (24/7 environment)
📆 Weekly Offs: Two rotational days off (changes every 3-4 months)
🏢 On Amazon Payroll
🏢 About Amazon India Development Center (AIDC):
Since 2004, Amazon has built a strong footprint in India with state-of-the-art development centers in Bangalore and Chennai. The AIDC team is the driving force behind Amazon’s global technology, products, and services that empower millions worldwide.
Now, you have the chance to become part of this incredible journey — right from the comfort of your home.
💼 About the Role – Administrator (BXT Team):
We’re looking for motivated individuals who care about helping others and want to make a difference every day. As a Benefits Administrator in the My HR – Benefits Experience & Technology (BXT) team, you’ll support Amazon employees by providing accurate, timely, and empathetic responses to benefit-related queries through phone, chat, and ticketing systems.
This isn’t just a support role — it’s a trusted human connection in a complex system.
🔑 Your Responsibilities Will Include:
- Providing support for employee benefits (Health & Wellness, Life Insurance, Retirement, Amazon-sponsored perks, and stock).
- Being the go-to expert and resolving issues with ownership and empathy.
- Escalating complex issues to Tier-2 when needed — but only after trying your best to help.
- Staying organized and juggling multiple priorities with ease.
- Taking initiative to make judgment calls and help employees feel valued.
🌟 Why You’ll Love This Role:
✅ Work from the comfort of your home
✅ Be a part of one of the world’s most admired companies
✅ Help real people every day — make a difference that matters
✅ Build your career in HR, Benefits, or Customer Operations
✅ Collaborate with a diverse, inclusive, and global team
📚 What We’re Looking For:
✅ Basic Qualifications:
- 0 to 10+ years of experience in customer service, contact centers, or HR support
- Graduate in any stream (Human Resources or Business Administration preferred)
- Strong communication skills in English (verbal + written)
- Ability to multitask, prioritize, and resolve issues independently
- Must have internet speed of 50–100 Mbps before joining
🌟 Preferred Qualifications:
- Empathetic listener with problem-solving attitude
- Experience in international BPO, HR shared services, or benefits admin roles
- High attention to detail and ability to manage confidential information
- Ability to adapt to changes in processes and priorities
🏆 Perks & Values:
- Work-life flexibility
- Inclusion & Diversity at its core
- Part of a global mission to delight customers and support employees
- Get exposure to Amazon’s internal tools and HR systems
- Join a workplace where your voice matters
🚫 Note:
Domestic Relocation is not provided for this role.
🔖 Key Skills:
Customer Service, International BPO, Voice Process, Customer Care, BPO, HR Support, Amazon Benefits, Voice/Blended, Retention, US Process, Work From Home.
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