Job Opening: Service Desk Engineer – Bengaluru & Mumbai

 

Job Opening: Service Desk Engineer – Bengaluru & Mumbai

Location: Bengaluru, Mumbai (All Areas)
Experience: 0 – 1 year
Employment Type: Full-Time / Temporary-Contract
Industry: IT Services & Consulting

Apply Now

Are you tech-savvy and passionate about helping clients solve IT issues? Join us as a Service Desk Engineer and become the first point of contact for client support, contributing to smooth operations and excellent service delivery.

Key Responsibilities:

• Build knowledge and support the IT team effectively.
• Participate in problem-solving discussions and propose solutions.
• Resolve client issues quickly and accurately.
• Communicate with clients to understand their needs and provide guidance.
• Collaborate with internal teams to ensure seamless system functioning.
• Maintain in-depth knowledge of products to troubleshoot efficiently.
• Design and implement effective resolutions based on expertise.
• Continuously update skills to stay current with IT developments.

Required Skills:

• Proficiency in Service Desk Management.
• Understanding of IT service management principles and practices.
• Familiarity with incident management and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work effectively in teams and cross-functional collaborations.

Preferred Skills:

• Experience with Service Desk Voice Support.
• Knowledge of ITIL framework and processes.
• Comfortable working with Windows OS and related IT tools.

Why Join Us?

• Gain hands-on experience in IT support and problem-solving.
• Work with a collaborative, skilled team in a professional environment.
• Opportunities for learning, growth, and career advancement.

Apply now to kickstart your career as a Service Desk Engineer!